We sure do! If you sign up for our mailing list, you will get a discount off your first order and you will receive all of our other exclusive deals, specials and promotions! 

If you register with us, you'll be able to view your order history and track existing orders as they're being shipped. You also won't have to re-enter your billing and shipping information every time you place a new order. Plus, we promise to respect your personal information, as per our privacy policy.

If your order is being shipped to a Texas address, we must include sales tax on your purchase. There is no sales tax included if your order is not being shipped within Texas.

Check your email to see if you have received an order confirmation from Stephen Joseph Inc. If not, please check your Junk Email box. If you don't see it there either, wait 5 minutes and check again. If you still see nothing please contact customer service at help@stephenjosephinc.com We will research your order and verify if we have received it. For security reasons, please don't send credit card information via email.

We ship your order to you as quickly as possible. It depends on the status of your order and whether it has been processed and/or shipped. You can contact our customer service representatives via email at help@stephenjosephinc.com. We will do our best to accommodate your request.

We accept Visa, MasterCard, Discover, and American Express.

Our Quilted Backpacks are best suited for daycare/preschool aged children. They also make great diaper bags for moms to carry! If your child is entering grade school, we recommend the Gogo Bags. They're an appropriate size for 5+ year olds, and can fit their school folder. Large enough to handle books, homework, lunch bags and the occasional science project, this line of backpacks is ideal for kids ages 7 and up.

If you have questions about sizing please refer to our gear guide. You can find it here. If you have any more question please feel free to call us at 800-725-4807 or email us at Help@stephenjosephinc.com 

We like to keep it fresh and fun, so you can look forward to seeing new products every spring and summer (just in time for Back to School!).

Yes, indeed they are! We work to maintain the highest level of customer satisfaction and safety. You can find safety information about each specific product and design by visiting our safety pages. These will be updated fairly regularly, so be sure to check back with us often!

We personalize items with two different methods, either embroidery or vinyl heat transfer. We use the method that is best for the product you order. That way we can ensure it will last and look great!

Yes.  Personalization begins at $7 and may vary between items.

The number of characters (which includes letters, punctuation and spacing) varies from item to item. Please consult the product's description for personalization specifications.

You may use any name if it fits in the specified number of characters. However, please note that we cannot use accented or special characters on personalized products.

You'll be able to personalize the products you order on product detail page if it is available for that item.

If you would like to order multiple items and wish to personalize each one differently or the same item but personalized differently, personalize one item then add to cart, you may then personalize the next item and add it to the cart.  Repeat steps as necessary for all items.

If an item had been embroidered, wash on a gently cycle and let hang dry. All other items should be cleaned with a warm damp cloth or hand washed. 

Once your item is personalized, unfortunately we are unable to accept a return.  If there are manufacturing defects in the product please contact Customer Service.

We ship out of good ole' Lubbock Texas! Located in the Texas Panhandle. 

At this time, we offer shipping to all 50 United States. If you need an item shipped overseas, please be sure the correct country is selected in the bottom left corner

Certainly! During the checkout process you'll have the opportunity to select your method of shipping.

Yes, If your order has a personalized item it will affect shipping times. Click here to view personalization lead times

When you place an order on stephenjosephgifts.com, we'll send you an email confirmation to let you know when it's been shipped and is on its way to you!

No, not at this time. If you'd like to ship items to multiple locations, you will need to place a separate order for each one.

Our standard ground option is the only option that can ship to a PO Box at this time.

Most orders will be shipped the same day they are placed.Once they are shipped we cannot make changes If you do need to make a change please contact our customer service at (806) 791-2877 the same day the order was placed. 

Please contact our customer service team here.