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Terms

Thank you for visiting the www.stephenjosephgifts.com web site, owned and operated by Stephen Joseph, Inc., (“Stephen Joseph” or “we”). These terms of use and the policies referred to herein contain the complete terms and conditions (the “Terms” or “Agreement”) that apply to your use of www.stephenjosephgifts.com and all affiliated web sites and mobile sites owned and operated by Stephen Joseph (collectively, the “Stephen Joseph Site” or “Site”). In this Agreement, “Stephen Joseph” or “us/we/our” refers to Stephen Joseph and “user” or “you” refers to you. The Stephen Joseph Site and content related to the Stephen Joseph Site and owned by Stephen Joseph are collectively referred to as the “Stephen Joseph Materials.”

USE OF THE STEPHEN JOSEPH SITE OR ANY OF THE STEPHEN JOSEPH MATERIALS CONSTITUTES A KNOWING ACCEPTANCE AND ACKNOWLEDGEMENT OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THIS SITE.

We may modify the Terms from time to time without notice to you, and any changes will be effective when posted. You are encouraged to review the current version of the Terms of Use upon each use of the Stephen Joseph Materials. Continued use of the Stephen Joseph Site or Stephen Joseph Materials after changes to these Terms will be deemed acceptance.

AFTER READING THIS PAGE AND/OR THESE TERMS, IF FOR ANY REASON YOU DO NOT AGREE WITH OR CANNOT ABIDE BY THIS AGREEMENT OR ANY CHANGES TO THESE TERMS, PLEASE EXIT THIS SITE IMMEDIATELY. OTHERWISE, BY ACCESSING OR USING THIS SITE, YOU AGREE TO THESE TERMS AND PRIVACY POLICY.

About Our Site

Stephen Joseph is a global brand dedicated to creating fun and unique gifts while delivering service to our customers which exceed their expectations! The Stephen Joseph Site provides information about Stephen Joseph and its products, allows consumers to find retailers of Stephen Joseph products, and allows consumers to purchase Stephen Joseph products directly through Stephen Joseph.

Privacy Policy

Stephen Joseph is committed to safeguarding your privacy online. Please review our Privacy Policy, which is incorporated into and made a part of this Agreement.

Your Account

To use portions of the Stephen Joseph Site, you may be asked to create a Stephen Joseph online user account. All Users will be given separate login identifications. Any personal information you provide during the account creation process is governed by the Stephen Joseph Privacy Policy. You are solely responsible for your account and for maintaining the confidentiality and security of your account, and you are solely responsible for all changes and updates submitted through your account as well as all other activities that occur under your account. You agree to notify Stephen Joseph immediately of any unauthorized use of your account by contacting us directly at 800-725-480. Stephen Joseph reserves the right to suspend access to or to close your account or any login in violation of these Terms or otherwise at Stephen Joseph’s sole discretion.

In creating an account and/or posting any content to the Stephen Joseph Site, you represent and warrant to Stephen Joseph that all information provided is true, accurate and correct. You may not impersonate someone else, create or use an account for anyone other than yourself, misrepresent your age or occupation, provide an email address, address or billing information other than your own, or create multiple accounts except as otherwise authorized by Stephen Joseph.

Age Limits

This Site is not intended to be used by individuals 13 and younger. If you are not at least 13 years old, please do not set up a Stephen Joseph online account.

General Restrictions on Use & Termination

You may only use the Stephen Joseph Site and Stephen Joseph Materials for your personal and non-commercial use. Except as expressly authorized by this Agreement, you may not use, reproduce, distribute, modify, transmit or publicly display any portion of the Stephen Joseph Materials or the Stephen Joseph Site, and you may not create derivative works based on any portion of the Stephen Joseph Materials or Stephen Joseph Site without the express written consent of Stephen Joseph. Without limiting the generality of these Terms, you specifically agree not to use the Stephen Joseph Materials in connection with any of the following, each as determined in the sole discretion of Stephen Joseph:

Any illegal or unauthorized use;
  • Impersonation of any person or entity or falsely stating or misrepresenting your affiliation with another person or entity;
  • Defaming, abusing, “stalking”, harassing, or threatening any other person;
  • Harming minors in any way;
  • Posting, storing, or otherwise using the Stephen Joseph Materials in connection with any content that is obscene, illegal, or sexually explicit;
  • Infringing any patent, trademark, trade secret, service mark, copyright, privacy right, publicity right, or any other right of another person or entity;
  • Distributing unsolicited or unauthorized advertising, surveys, contests, promotional materials, “junk mail”, “spam”, “chain letters”, “pyramid schemes”, or other such messages for any purpose;
  • Restricting or inhibiting any other user from accessing or using the Stephen Joseph Site, including, but not limited to, by means of "hacking" or defacing any portion of the Stephen Joseph Site;
  • Distributing computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
  • Interfering with, disrupting, or destroying the functionality or use of any features or portions of the Stephen Joseph Site;
  • Interfering with, disrupting, or destroying the servers or networks connected to the Stephen Joseph Materials, or disobeying any rules or regulations applicable to such Materials, servers or networks, or taking any action that imposes or may impose (in the sole discretion of Stephen Joseph) an unreasonable or disproportionately large load on Stephen Joseph’s servers or infrastructure;
  • “Hacking” or accessing without permission Stephen Joseph’s proprietary or confidential records or those of any other third party or the account of any third party without permission;
  • Using any robot, “bot” spider, scraper, web crawler, data mining process, technique, or means, or implementing any other automatic or manual processes to access, copy, compile, or decompile any portion of the Stephen Joseph Materials;
  • Violating any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information for your employer in breach of any employment, consulting, or non-disclosure agreement);
  • Decompiling, reverse engineering, disassembling or otherwise attempting to derive source code from Stephen Joseph or the Stephen Joseph Site;
  • Removing, circumventing, disabling, damaging or otherwise interfering with security-related features, or features that enforce limitations on use of the Stephen Joseph Site or Stephen Joseph Materials;
  • Removing any copyright, trademark, or other proprietary rights notices contained in or displayed on any portion of the Stephen Joseph Site;
  • Modifying, copying, publishing, licensing, renting, leasing, lending, transferring or otherwise commercializing any rights to the content posted on the Stephen Joseph Site or any other Stephen Joseph Materials or any portions thereof; and/or
  • Violating any other term or condition governing your use of the Stephen Joseph Site or any applicable federal, state, or local law or regulation.

If you fail to comply with these Terms, Stephen Joseph may at any time in its sole discretion and without prior notice to you (i) move, edit, delete, or destroy any materials that you provide or deliver; (ii) access, preserve, or disclose in accordance with the Stephen Joseph Privacy Policy any materials that you provide or deliver including information that may be collected from you or from your web browser or mobile device; (iii) suspend or terminate your access to and use of the Stephen Joseph Site or Stephen Joseph Materials or any portion thereof; (iv) deny your access to and use of the Stephen Joseph Site or related Stephen Joseph Materials, in whole or in part, and/or revoke any or all of your other rights granted under this Agreement. or (v) take any other action available at law or equity. Any termination of this Agreement shall not affect the respective rights and obligations of the parties arising before the date of termination.

Email Communications

By registering with Stephen Joseph or purchasing a product from the Stephen Joseph Site, you may receive periodic emails from Stephen Joseph. These emails include, but are not limited to, notifications about your account or your use of the Stephen Joseph Site, purchases or orders for Stephen Joseph products, confirmations, newsletters, special offers, or other messages. We may also use your email address to respond to your customer service inquiries. If you would rather not receive email from Stephen Joseph, please send an email to help@stephenjosephinc.com and you will be unsubscribed from receiving further mailings. Please allow 7-10 business days for completion.

Links to Other Web sites and Services

This Site may contain links to Web sites other than our own. Stephen Joseph and the Stephen Joseph Site do not assume any responsibility for those sites and provides those links solely for the convenience of our visitors. Stephen Joseph and the Stephen Joseph Site do not control the content of these sites and takes no responsibility for their content, nor should it be implied that Stephen Joseph and the Stephen Joseph Site endorses or otherwise recommends such sites or the products or services offered.

Indemnification

You agree to indemnify, defend, and hold harmless Stephen Joseph, its subsidiaries and affiliates, agents, officers, directors, attorneys, or other employees, and permitted assigns, from any claim or demand, including reasonable attorneys’ fees, made by anyone due to or arising from your use of the Stephen Joseph Materials; your connection to or use of the Stephen Joseph Site; your violation of these Terms of Use, Privacy Policy; or your violation of any rights of another.

Governing Law

This Agreement is made under and shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any conflicts of laws or other principles that provide for the application of the law of another jurisdiction.

Conditions

In order to establish and maintain an account with Stephen Joseph, the following conditions must be met at all times:

Any individual and/or business must own and/or operate a commercially zoned, retail store front or have an established online business that has been pre-approved by Stephen Joseph Inc. Online retailers must submit their web site to the company for approval prior to offering any SJ items for online sales. Once approved you must not advertise our products to any individual or entity for a price less than keystone (100% markup) of our regular wholesale price published in our most current catalog. The retailer must not reproduce any of our designs and/or images without previous written consent. All designs and/or images on stephenjosephinc.com are the sole property of SJ and must be stated as such on any website and/or publication you may use. All designs and/or images are to be used in a positive manner consistent with high standards. To obtain a jpeg of images please contact customer service. Any retailers that do not follow these policies will be immediately placed on hold, and no further orders will be released until the retailer is in full compliance.

Initial orders should be paid by credit card* (we accept MC or Visa). These terms will remain in effect until credit references and banking information are submitted and approved for N30 Terms. Please allow 2-4 weeks for all credit approvals. Accounts over 30 days will be charged 1.5% interest per month on the past due amount plus a collection fee. Refused shipments are subject to all freight charges, MC/Visa charges and a $10 handling fee. All returned checks are subject to a $40.00 service charge and the account will automatically be changed to MC/ Visa. A $10.00 service charge will be applied to all below minimum orders.

*If paying with Visa or MC, please have CC#, expiration date and Security Code available when placing orders. Orders will not be processed until we receive complete payment information.

Transactions

We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. We reserve the right, at our sole discretion, to limit the quantity of items purchased and/or to prohibit sales to dealers. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price.

Return / Claim Policy

Shortage or defective merchandise claims must be made within 30 days of receipt of goods. Return authorization must be issued by Stephen Joseph customer service before returning any item. Stephen Joseph reserves the right to return and repair defective merchandise, if applicable.

Only verified defective merchandise or merchandise not in agreement with the purchase order will be credited. Return of stock items that are not the fault of Stephen Joseph will incur a 15% restocking fee. A credit memo will be issued on all returns. No cash refunds will be issued. All returned merchandise without defects must be in the product’s original packaging and be free of all pricing stickers, SKU’s, hanging tags, etc. not belonging to Stephen Joseph. All claims need to be made by phone or by completing our online claim form.

Shipping and Backorders

Orders will be shipped as complete as possible. All backorders will be shipped as soon as possible unless a backorder cancellation date is given by the customer. Any backorders below $50.00 or over 60 days old are automatically cancelled unless otherwise requested by the customer. All backorders will be shipped using the original form of payment and will be subject to freight charges. Stephen Joseph ships by UPS or Fed Ex unless otherwise instructed. UPS and Fed Ex shipments will be prepaid and billed on the invoice. All customers shipping on their own shippers’ account are subject to a $2.50 per box charge. F.O.B. Lubbock, Texas. Shipment of items is usually within one week from receipt of order in our office throughout the majority of the year on accounts with established credit or orders paid by CC. All incorrect addresses given will be subject to additional freight charges. Please allow additional time for order processing during Back to School season.

Namedrop Minimum

If requested, Stephen Joseph will provide a namedrop on certain products with a minimum order required of 36 pieces per design. Namedrop fonts and colors will be determined by Stephen Joseph Gifts. Stephen Joseph Gifts reserves the right to alter namedrop fonts and colors without prior notice. Pricing for namedrops will be as follows:

  • Printed - $0.25 per item
  • Embroidery - $1.00 per item

Online Ordering Process

We invite all retailers in the Continental U.S. to order online at www.stephenjosephgifts.com. Use your customer number as your login and your telephone number (area code with no dashes or spaces) as your password. Please call customer service at 800-725-4807 with any questions or further instruction.

Assortments and Packages

If an item in a display package or assortment is not available, we will substitute that particular item with one comparable by design so as not to hold up the order.


Copyright

All designs are copyrighted by Stephen Joseph Inc.

Contact Us

Please send any notices, questions, comments, or concerns regarding the Site to:

Stephen Joseph, Inc.
4302 Ironton Avenue
Lubbock, TX 79407
info@stephenjosephgifts.com