We respect your privacy!
Stephen Joseph Gifts will not sell your personal information to any third party.
Any and all information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned unless required by law. Stephen Joseph Gifts uses the information we collect for our own marketing purposes. We send occasional e-mail updates with information about new products & promotions.
TERMS AND CONDITIONS
All prices listed on this website are listed in U.S. dollars. Prices may change at any time without notice.
You must maintain our regular retail price: (wholesale price x 100% markup) as published in our most current catalog.
A Stephen Joseph Gifts application must be completed for all accounts requesting terms. If credit is approved, terms are net 30 days from date of invoice. No discount is offered for early payment.
All new accounts are required to have:
- Credit application
- Billing address of Company
- Email address to send invoices
- Contact information for Chief Financial Officer
- Contact information for Accounts Payable contact
- Resale certificate
Stephen Joseph Gifts does not offer terms on International orders. International orders are defined as shipments outside the 50 U.S. states.
Process to Grant Terms
Stephen Joseph Gifts utilizes Dun & Bradstreet to obtain credit scores for Companies applying for terms. Dun & Bradstreet provides access to business credit information on credit-active businesses in the United States securely. Credit scores below 20% (out of 100%) are not granted terms.
Minimum Order Requirements and Product Requirements
The minimum opening order requirement for new accounts is $350 net (wholesale cost of goods ordered). The minimum reorder requirement is $250 net (wholesale cost of goods ordered).
All products must be ordered in minimum quantities where listed. All orders will be rounded to the nearest minimum quantity. Please account for this when placing your order, otherwise there may be a delay in processing your order.
Any Stephen Joseph, Inc. products a retailer advertises or lists on a website must be held in the retailer’s inventory. This applies to in store as well. Pre-selling is not allowed, as we cannot guarantee the availability of any item(s).
If an item in a display package or assortment is not available, we will substitute that particular item with one comparable by design so as not to hold up the order.
Stephen Joseph Gifts accepts checks and credit cards, including Visa, MasterCard, and American Express as payment for goods. Full payment will be taken out at time of purchase.
Opening orders are required to be paid via credit card or check prior to shipping goods. Terms are granted after initial order is paid in full if all required credit information is obtained. Please note that payments toward a term balance made by credit card will incur a 3% service charge. Term payments made by check or wire transfer will not incur a fee. The first order for all new accounts must be paid in full otherwise no other orders will be released for shipment.
Please send check payments to:
Stephen Joseph Gifts 4302 Ironton Lubbock, TX 79407
All shipped orders are F.O.B. our Distribution Center, Lubbock, TX, USA.
Freight charges are added to the invoice, unless otherwise agreed in advance. Product is shipped using a carrier of our choice unless otherwise agreed in advance.
Floor display fixtures & furniture items are excluded from freight specials.
Backorders shipping within 3 months of the original order date will ship as the majority of backordered product becomes available. Freight charges on backorders will mirror the original order freight method. Backorders below $100.00 or older than 90 days are automatically canceled unless customer specifies otherwise.
All returns will incur a 15% restocking fee, unless repackaging and retagging is required, that fee will be 25%. Items must be unused and in original condition with tags and labels attached.
If you are returning items for exchange or refund, please note that all shipping charges will be the responsibility of the customer (this is you). All shipping charges are non-refundable, unless the return / exchange is due to an error by Stephen Joseph Gifts.
To return an item(s) for refund or exchange, please click here
to download the Product Return or Exchange form. This form must be completed & included in the box with the returned merchandise. We tried to make it as easy as possible, but feel free to call us with any questions, concerns, suggestions or general encouragement.
If you received a damaged item, please contact us immediately at firstname.lastname@example.org
or call our customer service team at 1-800-725-4807 (M-F, 8am-5pm CST). This includes defective merchandise or items damaged during shipping.
*Policies and prices are subject to change without notice.